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Knology/WoW Offline In Charleston SC. Again.

Knology WoW Down Banner

This is apparently a weekly occurrence now.   While it is far better than Comcast and their NIGHTLY service outage, Knology is offline at random times at least once/week.   AT&T is no better with lesser speeds at higher prices with ZERO increase in reliability.

This is a battle that EVERY company in Charleston South Carolina must endure.   Unreliable high speed Internet.    No matter which company you choose you will be hard pressed to maintain 24×7 full time Internet access week-after-week.  If you are LUCKY you will get back-to-back weeks with ZERO interruptions.

Yes you can go the “old school route” and pay for T1 to OC3 services on copper.    However for most small businesses, like mine, it is ridiculously expensive.  As in an completely useless (these days anyway) 1.5Mbps for $300/month.   These days that is not far from having a 2400 baud modem.

The only exception to this rule… if you are one of the lucky few that has a business on or near a fiber line.    WoW is the only company that even offers reasonable fiber rates at $500/4Mbps.  Sadly it is NEVER available in residential neighborhoods or anywhere off the main utility easements.  It is also still grossly over-priced compared to other areas of the country such as the Boston neighborhoods that routinely get 10Mbps service on fiber for $100/month.

Someday Charleston will catch up with the “big boy cities” and eventually get reasonably-priced RELIABLE high-speed Internet services to EVERY location.   In the meantime, and for likely the next decade, all Charlestonians will suffer through mediocre quality Internet service that is grossly over-priced and figure it is “good enough”.    Having lived in other cities and traveled frequently it is obvious that Charleston is not yet ready to be a “big boy High Tech mecca” thanks in large part to limited competition in the Internet utilities market.     We will continue to pay 5x the rates of cities like Boston, Houston, Seattle, and Orlando for service that is 1/4th the speed and comes in closer to 1980′s 90% up-time guarantees than today’s 99.999% uptime that “big boy cities” offer.

We won’t even “go there” when it comes to comparing the Internet infrastructure in America to other countries around the world.  As America continue to allow huge monopolies and special interest groups to fund politics we continue to lose any true competition in the utilities market.   Instead we pay higher prices for lesser services as we continue to lose competitive advantages over the rest of the world.  I only wish Google would push their disruptive gigabit fiber offerings out from the middle of the country a LOT faster than the current snails pace.

Charleston SC Knology/WoW Downtime

Business class service in Mount Pleasant SC.

  • 07/11/2013 12:33PM through 2:50PM
  • 07/11/2013 7:44PM through 8:??PM
  • 07/13/2013 8:22PM through 9:??PM
  • 07/14/2013 10:47AM through 11:35AM
  • 07/14/2013 7:59PM through 9:??PM
 DOCSIS(CM) Events
Date Time Event ID Event Level Description
7/11/2013 12:53 20000500 3 Started Unicast Maintenance Ranging – No Response received – T3 time-out
7/11/2013 13:38 20000200 3 No Ranging Response received – T3 time-out
7/11/2013 13:38 20000300 3 Ranging Request Retries exhausted
7/11/2013 13:42 20000200 3 No Ranging Response received – T3 time-out
7/11/2013 13:42 20000300 3 Ranging Request Retries exhausted
7/11/2013 19:44 20000200 3 No Ranging Response received – T3 time-out
7/11/2013 19:44 20000300 3 Ranging Request Retries exhausted
7/13/2013 20:22 20000200 3 No Ranging Response received – T3 time-out
7/13/2013 20:22 20000300 3 Ranging Request Retries exhausted
7/14/2013 10:47 20000200 3 No Ranging Response received – T3 time-out
7/14/2013 10:47 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received – T4 timeout
7/14/2013 10:48 20000200 3 No Ranging Response received – T3 time-out
7/14/2013 10:59 8000700 3 TFTP failed – OUT OF ORDER packets
7/14/2013 11:01 20000200 3 No Ranging Response received – T3 time-out
7/14/2013 11:04 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received – T4 timeout
7/14/2013 19:59 20000200 3 No Ranging Response received – T3 time-out
7/14/2013 19:59 20000300 3 Ranging Request Retries exhausted
7/14/2013 20:03 20000200 3 No Ranging Response received – T3 time-out
7/14/2013 20:04 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received – T4 timeout
7/14/2013 20:42 20000200 3 No Ranging Response received – T3 time-out

 

11/13/2013 15:56 82000200 3 No Ranging Response received – T3 time-out;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/13/2013 15:56 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received – T4 time out;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/13/2013 15:57 90000000 4 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/13/2013 16:11 82000200 3 No Ranging Response received – T3 time-out;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/13/2013 16:11 82000300 3 Ranging Request Retries exhausted;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/13/2013 16:11 82000600 3 Unicast Maintenance Ranging attempted – No response – Retries exhausted;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/13/2013 16:11 82000200 3 No Ranging Response received – T3 time-out;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/13/2013 16:12 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received – T4 time out;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/13/2013 16:12 90000000 4 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/13/2013 16:12 82000200 3 No Ranging Response received – T3 time-out;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/14/2013 13:50 83010205 4 Service Change Response rejected – Unrecognized configuration setting;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/14/2013 15:26 82000200 3 No Ranging Response received – T3 time-out;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/14/2013 15:30 82000300 3 Ranging Request Retries exhausted;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/14/2013 15:30 82000600 3 Unicast Maintenance Ranging attempted – No response – Retries exhausted;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/14/2013 15:30 82000200 3 No Ranging Response received – T3 time-out;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/14/2013 15:34 82000300 3 Ranging Request Retries exhausted;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/14/2013 15:34 82000600 3 Unicast Maintenance Ranging attempted – No response – Retries exhausted;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/14/2013 15:34 82000200 3 No Ranging Response received – T3 time-out;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/14/2013 15:35 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received – T4 time out;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;
11/14/2013 15:36 90000000 4 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:1d:d1:fb:c5:e0;CMTS-MAC=00:01:5c:3a:7e:45;CM-QOS=1.1;CM-VER=3.0;

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