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License & Refund Policy

CSA has a number of premium WordPress plugins, add-ons, and other “gadgets” that help make your WordPress site a better place for your visitors.  When I took over the Cyber Sprocket plugins I made multiple changes to the way products are licensed.   I have carried over the same attitude toward plugin licensing and have been continually working toward removing license keys from all of the products, instead providing separate GPL-licensed zip file install packages for the premium add-on packs.

Licensing For Multiple Sites

One question that comes up often is about licensing for multiple sites. As you may have already found out, there is nothing in the licensing system to keep you from using the same license key over & over. I’d rather keep the license part of the code light so that your server spends more time on the important stuff than checking to make sure you are in compliance. I’d rather have a system where you are happy with the product and WANT to pay me to continue development versus forcing your hand.

That being said, here is the general rule of thumb:
Install one license PER BUSINESS.

If you happen to run several sites for yourself, go ahead and install the plugin on the other sites. If you want to buy a license for each I’d love that since add-on packs are the only way I earn a living.   However if you’re not earning much money at those sites then keep the money and use it to make your business stronger.  You need to put  food on the table too and I hope the plugins help you do that.

If you are a consultant and are installing this plugin on your customer sites then I’d really like to see each site have a license.   When I worked at Cyber Sprocket I learned very quickly that the companies that were hiring me often had a lot more funding and much bigger budgets than we did.   Whenever we used premium plugins from other authors on the site we passed it along to our customer as an add-on charge.  It helps to make it clear at the start you are doing time & materials based billing or at least “fixed price for the consult PLUS software purchase expenses”.  Fixed price contracts with no flexibility never worked well unless we had HUGE (50%+ margins).

There are no legal ramifications of this. I am not going to chase you down if you don’t do it this way. It’s just what I think is fair. Now that you know my thoughts, you should do whatever you think is fair for you.

Money Back Guarantee

With ALL my premium add-on products, I offer a no-questions-asked money back guarantee.  We only ask two things:

1) You request the refund within 30 days of purchase.

2) You ask us for a refund via the contact us form instead of doing a PayPal dispute (that is a lot of extra work for us for the same end result for you).

DO NOT do a credit card chargeback, this costs me a lot of extra money (your refund PLUS and extra $25-$50 chargeback fee).    If you do a chargeback you go on my “wall of shame” on the article about this topic.

I hope you enjoy my plugins & wish you success in your business!

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